Terms of Service

These terms apply to your use of the QueueTeam website, client portal, and design subscription. By creating an account or purchasing a plan, you agree to these terms. You must be able to enter into a binding agreement and provide accurate account and billing information. Keep your login credentials secure; you are responsible for activity on your account.

Current plans and monthly prices are shown on our Pricing page at checkout. You may add unlimited requests to your queue, but the number worked on at once depends on your plan: Essential has one active request, Growth has two, and Dedicated has three. Work starts when capacity is available. Daily progress refers to business days, not a guaranteed completion time. Complex work may require multiple deliveries. Revisions can be requested through the same request thread.

You are responsible for clear briefs, feedback, and rights to any materials you upload. We may decline unlawful, infringing, abusive, or out-of-scope requests. A request outside the subscription requires a separate agreement before we undertake it.

Subscriptions are billed monthly in advance through Stripe. By subscribing you authorize recurring charges at the displayed price and applicable taxes until cancellation. You can manage or cancel a paid plan through the billing portal. A cancellation scheduled at period end keeps access until that date; it does not automatically refund the current billing period. If payment fails, service may be interrupted after payment retries. Any change to pricing will be presented before it applies to your plan. Complimentary plans have no recurring card charge and may be managed by the studio.

If you believe a charge is incorrect, contact us at info@nashvillesignal.com promptly so we can review it. Nothing in these terms limits rights that cannot legally be waived.

Once the applicable subscription fees are paid, you own the final, approved design deliverables we create specifically for you, except for third-party assets and tools governed by their own licenses. We retain rights to our pre-existing methods, templates, and tools. You retain ownership of content you provide and give us permission to use it solely to perform the service. We cannot transfer rights we do not own, including third-party fonts, stock assets, and licensed materials; you are responsible for any separate licenses required for your intended use.

Do not use the service to violate law or another person's rights, compromise the site, or submit malicious material. We may restrict access if necessary to protect the service, comply with law, or address a breach of these terms. We work to keep the service available but do not promise uninterrupted access. Keep local copies of important files.

We provide design services with reasonable care. To the extent allowed by law, we are not responsible for indirect or consequential losses arising from use of the service. Nothing here excludes liability that applicable law does not allow us to exclude. Contact us first at info@nashvillesignal.com if you have a concern, and we will try to resolve it with you.

We may update these terms and will post a revised effective date here. Material changes will be communicated when required by law. Continuing to use the service after changes take effect means you accept the revised terms. For questions, email info@nashvillesignal.com. Our handling of personal data is described in the Privacy Policy.